Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Account means a unique account created for You to access the Service or parts of the Service.
• Country refers to: United Kingdom.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to NordStack Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
• Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
• Service refers to the Website.
• Website refers to Alba Ticket, accessible from https://albaticket.com and the workspace addresses under it or on a customer's own domain.
• Your Content means the projects, tickets, comments, attachments, imported data and other material You or Your users put into the Service.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy. It describes how personal information is collected, used and disclosed when You use the Service and tells You about Your privacy rights and how the law protects You. Please read it carefully before using the Service.

Your Content

You retain all rights to Your Content. You grant the Company only the licence needed to host, store, back up, display and transmit Your Content to You and Your users in order to provide the Service. Your Content is stored on infrastructure operated by the Company and its Service Providers, as described in the Privacy Policy. You are responsible for having the right to import and store the data You put into the Service, including data imported from other systems. Email sent to Your workspace's address is Your Content too: it is kept whole in Your workspace, as the Privacy Policy describes, and deleted with it.

Data Protection

You are the controller of the personal data in Your Content, and the Company processes it only to provide the Service, as the Privacy Policy describes. You are responsible for having the right and a lawful basis to put that data into the Service, for telling the people it concerns, and for answering their requests. You are also responsible for choosing who has access to Your workspace and what they may see, including whether its members may connect AI agents, which receive what those members can see (administrators can turn agent access off), and for keeping Your own copy of anything You cannot afford to lose: the Service is not a backup of Your Content.

That includes the people in Your workspace's contacts: the customers, prospects and others whose names, addresses and dealings with You Your members record there, most of whom never agreed to these Terms. You are the controller of their personal data and the Company its processor. The Service gives You the means to answer them Yourself, which the Privacy Policy describes: a record of what each person agreed to, a copy of everything Your workspace holds about one person, and that person's erasure. Deciding when to use them, and whether You may write to somebody for marketing at all, is Yours.

Acceptable Use

The Service is for tracking work: projects, tickets, helpdesk requests, boards, sprints and the files and conversations that go with them, including data imported from other systems You are entitled to move. You and Your users may use it for any such purpose that is lawful. You agree not to use the Service, or let it be used:

• for anything illegal, or to store or share content that is unlawful, infringes someone else's rights, or that You have no right to hold;
• to send spam or unsolicited messages through its notifications, invitations or email;
• to store or distribute malware, or as general-purpose file hosting unrelated to the work being tracked;
• to attempt to reach another workspace's data, to probe or defeat the Service's security, or to disrupt it or place an unreasonable load on it, whether by hand or through agents and scripts;
• to resell or provide the Service to third parties as Your own without Our agreement.

We may suspend a workspace or remove content that breaks these rules, and will say why where the law allows.

Deleting a Workspace

An administrator of a workspace may delete it at any time from its Administration page. Deleting a workspace deletes everything in it: every project, ticket, comment and its history, every attachment, every contact and company and what was recorded about them, the email it sent and received, every Account, all settings and integrations, the keys to any calendar a member connected, imported data and the search index. The workspace closes immediately and its data is removed shortly afterwards. Deletion is permanent. The Company keeps no copy, cannot restore a deleted workspace, and is not liable for anything lost by deleting it; what remains in routine backups is never restored into the Service and disappears as those backups expire.

Export Your Content before You delete. An administrator can download everything in the workspace, attachments included, as a single file at any time, and the Service offers this and asks You to confirm before it deletes. Exports kept in the Service are deleted with the workspace.

Payment, Renewal and Suspension

A workspace on the hosted Service begins with a 30-day trial and is asked for no payment details at all. When the trial ends, a workspace within the free plan's limits simply becomes free and is charged nothing thereafter. A workspace larger than the free plan chooses a paid plan.

The paid plan is charged per seat, with every feature included, monthly or yearly as You choose, and at a lower price per seat for larger workspaces as the price list sets out. Seats are counted rather than declared: each night the Service counts the members who have logged in during the previous 30 days. Somebody new is charged for the remainder of the period from that count; somebody who stops logging in ceases to be counted 30 days later, which takes effect at the next renewal, and their account and everything attributed to it remain. The people who raise requests are never counted. Prices are shown excluding tax; the tax due where You are is added at checkout.

A subscription renews automatically for the same period until it is cancelled, which You may do at any time from the Service's billing page. Cancelling stops the next renewal; it does not refund the period already paid for, which runs to its end. We do not refund part-periods except where the law requires it.

If a payment fails, or a workspace larger than the free plan has not chosen a plan, the workspace continues to work in full for 30 days and is told so on every page, with the date. After that it becomes read-only: everything in it can still be read and exported, administrators can still manage accounts and settings, and it starts working normally again as soon as a plan is chosen or the workspace is brought back within the free plan. Nothing is deleted for non-payment, and We will not delete a workspace's content without telling its administrators first.

We will not increase the price of Your plan for 24 months from the day You first subscribe. After that We may change prices on 60 days' notice to the address on the account, and You may cancel before the change takes effect.

A self-hosted licence is bought for a year at a time. A licence that lapses never stops the software working: the installation shows a notice and nothing else. Renewal buys updates and support, not the right to keep running what You have already paid for.

The Demo Workspace

The demo workspace at demo.albaticket.com is provided so that You can try the Service. Its logins are public and shared by everyone who tries it: anything You enter or upload there is visible to other visitors, and everything is erased and reset to the sample data every hour. Do not enter personal, confidential or valuable information. An account of Yours at another service (a calendar, a mailbox, a code repository) cannot be connected to it. The Acceptable Use rules apply to it. The demo is provided without any commitment to availability or to keeping what You put there, and the Company accepts no liability for content placed in it by visitors.

User Accounts

When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password or sign-in method that You use to access the Service and for any activities or actions under Your account, whether Your credentials are with the Service or a third-party identity provider.

You may let AI agents and scripts act as You through the Service's API and MCP endpoint. Whatever an agent does with the access You give it is done under Your account, and You are responsible for it as for anything else You do there: choose agents You trust, give them no more access than they need, and keep their tokens as You would a password. An agent sends what it reads to whoever runs it; the Company chooses, controls or answers for an agent, its maker, or what they do with it.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorised use of Your account.

Links to Other Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such websites or services.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to stop using the Service, You may delete Your workspace as described under "Deleting a Workspace", or simply discontinue using it. A workspace that We terminate is deleted in the same way, with everything in it.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

To the maximum extent permitted by applicable law, the Company's total liability for all claims arising out of or relating to the Service is limited to the greater of the amount You paid the Company for the Service in the twelve months before the claim arose and one hundred pounds sterling (GBP 100). You are responsible for Your Content and for keeping Your own copies of it. Nothing in these Terms limits liability that cannot be limited by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.

Dispute Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, You will benefit from any mandatory provisions of the law of the country in which You are resident.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on the Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use the Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.

Contact Us

If You have any questions about these Terms and Conditions, You can contact Us by email: support@albaticket.com